Return & Refund Policy

Last Updated: November 30, 2025

This Return Policy explains how product return requests may be handled after a purchase is made through our website. The purpose of this policy is to provide general guidance regarding return eligibility, conditions, and the review process.

1. General Return Eligibility

Returns may be considered for products purchased directly through our website. Eligibility depends on several factors, including:

• Product condition
• Timeframe from delivery
• Packaging and included components

Each return request is reviewed individually based on these conditions.

2. Condition of Products

To be considered for return review, products are generally expected to be:

• In unused or original condition
• Returned with original packaging
• Accompanied by included accessories and documentation

Products showing signs of heavy use, damage after delivery, or missing parts may not qualify.

3. Timeframe for Requests

Return requests should be submitted within the timeframe specified on the website or communicated at purchase. Requests made after extended periods from delivery may not be eligible for review.

4. Non-Returnable Situations

Certain situations may limit return eligibility, such as:

• Products altered or modified after delivery
• Items damaged due to improper handling
• Missing original packaging components
• Purchases made through third-party sellers

5. How to Request a Return

Customers wishing to request a return should contact us by email with the following information:

• Order reference details
• Product name
• Description of the reason for the request

Return instructions are provided after the request is reviewed.

6. Return Shipping

Customers may be responsible for return shipping unless otherwise stated. Shipping costs may vary depending on the product and location. Return shipping arrangements are communicated during the return process.

7. Inspection Process

Returned items may be inspected upon receipt to confirm condition and completeness. Return acceptance depends on the outcome of this review.

8. Refund Handling

If a return is approved, refunds are generally processed back to the original payment method. Processing times may vary depending on financial institutions and payment providers.

9. Exchanges

Exchanges may be considered depending on stock availability and the condition of the returned item. Exchange options are reviewed individually.

10. Damaged or Incorrect Items

If an item arrives damaged or incorrect, customers should notify us promptly with relevant details so the matter can be reviewed and addressed according to policy guidelines.

11. Policy Updates

This Return Policy may be updated periodically. The version available on the website reflects the current guidelines.

12. Contact for Return Requests

For return-related communication:

• Email: info@hasiten.com
• Address: 1445 Woodmont Ln NW 1660 Atlanta, GA 30318